Returns & Exchanges

At Osprey, we stand by the quality of our gear and offer a 30-day return policy for items in original, unused condition with tags attached. Whether you need a different fit or a different model, we are committed to ensuring you have the right equipment for your next adventure.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your gear in its original packaging and include any documentation provided during the online return process.

• 3.
  Attach Shipping Label

  Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return box.

• 4.
  Drop Off and Track

  Take your package to the nearest authorized carrier location and keep your tracking number handy until your refund is processed.